How is the shipping cost?!
All the products is Free-shipping in christianlouboutin-mall.com
How can i Tracking my order?!
You will get an email ,which included the tracking information and the shipping company's website when we ship the items You order ,You can check out where your order is.
we will ship the items through the EMS ,and it will take 5 to 8 days.Meanwhile You can check out the items with the tracking number after 2 or 3 days in the following link:http://www.ems.com.cn/english-main.jsp.
How long will we ship the order to You?
firstly,after we recieve your payment ,we need to check out your shipping address and order detail as well as the packing with You.Then comes the time of delivery.As usual ,the delivery time will be 5 days or so .
Are the package safe?
The EMS company will offer us the tracking number ,and You can track your orders on the above website as we provide.And if You can't check out your order ,You can contact us ,and we will try our best to reply u asap.
Can You offer the UPS ,DHL or TNT?
Of course we can .But You need to pay the part shipping fee if You wanna to use those shippment ,as it will take much more shipping fee than the EMS.and if You have any question,pls don't hesitate to contact us .here is our email :service@christianlouboutin-mall.com
Return Policy
1.Return Requirement
Pls return us the unbroken goods as well as the outer package if the goods need to be returned to us ,meanwhile u need to make sure the products tags should be in perfect condition.And we can't accept the return if the resend goods are in defective condition,such as the goods without the products tags or damaged tags or without resending the outer package.
3.Return shipping fee
U need to afford the return shipping fee ,as there is no offical Maintenance Center in our place.But we promise u that we will give u the refund to your account or credit card account if our products are low quality .
4.Non-product-quality problems ,such as the color ,sharp or appearance of the goods.The pictures and information are only for reference, the sample is subject to the real products which you receive.
5.We can't offer u the refund if u loss any part of the products ,and u need to add the lose parts.
6.We don't accept the refund if u use the prodcuts in uncorrect way .
7.We are not responsible for the goods if the goods are not completely returned to us.
PRODUCTS APPROVAL
our customer service will check out and reply u after we recieve the return products within 5 days.If it's the case,we will give u the refund and u can check it out on the order detail from our website.
